Privacy

Who provides this service

Insightful Parenting is provided by Tina Copp, trading as Tyrien Wellbeing. You can contact us at knightharpist@gmail.com, or by post at The Old Coach House, Bromham Pk, Bromham, Bedfordshire, MK43 8HH, United Kingdom.

Information we process

Insightful Parenting is designed for adult parents and carers, and we keep the information we handle to what the service actually needs:

• your account email address and the authentication information that signs you in;
• your subscription or access status, so the app knows what is open to you;
• customer and subscription identifiers provided by Stripe, our payment processor;
• voucher redemption records, where you have redeemed a delegate voucher;
• information that is technically necessary to operate, maintain and secure the service.

We do not say that we handle no personal information — an account inevitably involves some. We do try to keep it to the minimum.

Children's information

Insightful Parenting is for adults. The app does not ask you to create a profile for a child, and there is nowhere in it designed to hold a child's name, age, school or circumstances. Please do not enter identifiable information about a child anywhere in the app, including in your account details. All case studies and scenarios in the programme are fictional.

Payments

Payments are handled by Stripe. Your card details are entered into Stripe's secure payment form and are not stored by Insightful Parenting. We receive back the identifiers and subscription status needed to give you access.

Narrated audio

Tina's narration player does not build listening profiles. Your listening history and playback position are not stored in the application database.

Analytics and cookies

No analytics or advertising tracking system was found in our launch review of this app. Browser storage is used only as technically necessary — principally to keep you signed in — together with the payment functionality provided by Stripe.

Security

We take reasonable steps to protect the information we hold, and we use established providers for authentication, hosting and payments. No online service can promise absolute security, so we do not claim it.

Your account and your rights

You can ask about the information held about your account, ask for it to be corrected, or ask for your account to be closed. Email knightharpist@gmail.com and Tina will respond.

If you need support now

Support and urgent support information is always free and never behind an account.